ArchAgentsAgent Slack Bot
Add a custom agent to the Slack channels you share with customers
Your TAMs, support engineers, and account teams already live in Slack Connect channels with your customers, answering the same technical questions over and over. Put a per-customer agent in the channel. It answers from that channel’s own history, quietly checks your internal experts when it needs to, and redacts anything private before it posts.
Choose Agent Slack Bot when the job is answering, triaging, and escalating inside a channel you already share with a customer. Unlike an Agent Solution, there is nothing for your customer to install: you run this agent, in the channel you already share. Use it on its own, or alongside the other ArchAgents products on the same platform.
@Northwind Agent our staging webhook is firing twice on payment_intent.succeeded again. Pretty sure we hit this back in August. What was the fix?
Yep, you hit this on Aug 14 and fixed it. You added a processed_events lookup keyed by event.id (commit a3f9c2d), the idempotency guard in webhooks/handler.ts. Tuesday’s staging deploy rolled back to a pre-fix tag, so the guard is gone.
Re-deploy main to staging, or cherry-pick a3f9c2d. Want me to open the PR?
Nice catch. I’ll cherry-pick a3f9c2d to our shared paper-test repo and ping you when it’s live. Should be in under 10.
One agent per customer channel, helping you scale
The agent is scoped to one customer’s channel and replies in the thread. When the answer is something only your engineers know, it asks them privately and brings the answer back, and that answer is there the next time a customer asks. You choose which of your systems it can read, and you write the scenarios it handles.
- Answers from the channelIt draws on the channel’s history and your connected knowledge, so customers get a grounded answer instead of “let me check and get back to you.”
- Checks your experts privatelyWhen it needs internal context it asks your support engineers out of band and returns only the answer.
- Redacts before it postsEvery reply runs through your rules first. Secrets and internal details are blocked or redacted automatically.
The thread from the top of this page, played back as it happened.
Your own custom bot in an afternoon
Connect Slack, pick the channels, and point the agent at your knowledge. Nothing for your customer to install. Microsoft Teams support is coming.
A platform fee plus usage. No per-seat, per-customer, or per-channel fee. We help set the agent up in your shared channels and tune it on your real traffic.
Talk to usGet started
Put an agent in your customer channels
Bring one shared customer channel. We’ll show you where the agent answers on its own and where it escalates to your team.
Demos are with a founder, not a sales team.